Privacy Policy

1. Introduction

This Privacy Policy explains how Carey (“we,” “us,” or “our”) collects, uses, stores, and protects information when you use our AI chatbot platform. We are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and billing details when you register.
• Training Content: Service descriptions, FAQs, pricing, and other materials you upload to train your chatbot.
• Conversation Data: Messages exchanged between website visitors and your Carey chatbot, including intake form submissions.
• Usage Data: Log data, device information, and analytics about how you interact with the Service.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Carey platform.
• Process payments and manage subscriptions.
• Send service-related notifications and updates.
• Analyze usage patterns to improve our product.
• Comply with legal obligations.

4. Data Sharing

We do not sell your data. We may share information with trusted third-party service providers (such as cloud hosting, payment processors, and analytics providers) solely to operate and improve the Service. We may also disclose data if required by law or to protect our rights.

5. Webhooks and Third-Party Integrations

When you configure webhooks or integrations with third-party services (e.g., CRMs, scheduling tools), data collected by Carey may be transmitted to those services. We are not responsible for the privacy practices of third-party services you choose to connect.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time. Some data may be retained as required by law or for legitimate business purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@websitesforhomecare.com.

9. Cookies and Tracking

We use cookies and similar technologies to operate the Service, remember preferences, and analyze usage. You can control cookies through your browser settings.

10. Children's Privacy

Carey is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@websitesforhomecare.com.